Our client had a manual process for Credit Cards offering that also required prospect validation and risk verification which on average, took more than 2 weeks for each procedure.

ART was implemented to:

• Automate the Credit Card sales process including prospect validation and risk verification in its channels:
  • External telemarketing companies.
  • Websites.
  • Mobile application for external campaigns.
• Additionally, a Help Desk service was provided to support its sales force efforts.

Today

The Bank allocates 3 times more Credit Cards on a monthly basis since ART’s implementation.

20% reduction in potential client drop-offs.

Rejections decreased by 26% and fraud by 70%.

Process time reduced from 25 days to just 20 minutes.

100% elimination of document loss and information leakage.